Security Device Management and Support

Security Device Management & Support
Security Device Management and Security Device Support offer a flexible choice to security managers looking to reduce the costs and complexity of device management. Our vendor-certified experts act as an extension of your team, providing specialized security device support and management throughout the full lifecycle of security devices, to help ensure optimal performance and rapid remediation of any incident. 
Security Device Management 
Kudelski Security provides 24x7x365 outsourced management of security devices from our global Cyber Fusion Center (CFC), employing expert and certified engineers for widely used security technologies. The CFC has expertise in managing the full spectrum of security technologies from leading vendors including F5, Cisco, Fortinet, LogRhythm and Palo Alto Networks. 
With Security Device Management, operational costs become optimized and predictable. CFC threat analysts support clients through several activities: 
  • 24x7x365, automated health, performance and availability monitoring
  • Device management, including change, configuration and patch management, and software updates
  • Dedicated vendor support management, including RMA lifecycle
  • MSS Client Portal, providing real-time visibility of security device status and case management 
  • 24x7 service desk hotline offering support on demand
  • Monthly, automated service reports to help track device management 
Security Device Support
Kudelski Security’s Security Device Support service extends our technical knowledge and vendor relationships to your team. Our extensively trained, vendor-certified experts will quickly resolve potentially complex issues on your devices enabling you to maintain business continuity and security.

The CFC employs an intelligent Outage Management Process, ensuring that all critical steps in troubleshooting and case management workflows are not overlooked. This process includes Incident Management at the Enterprise Support Level, and Problem & Risk Management at the Premium Support Level.


Incident Managementxx
Client portalxx
Service reportsxx
Root cause analysisxx
24x7 support hotlinexx
Problem & risk management x
Dedicated support team & hotline x
Priority case handling x
Semi-annual case & business reviews x
Risk mitigation reports x
Dedicated manufacturer management x
Dedicated manufacturer engineering team x
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Security Device Management and Support

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